Head of Operations

What will you be doing?

Operational Leadership & Execution

Lead and develop Finora’s Operations function across four core areas:

• Client Operations & Onboarding – customer onboarding, document management, KYC process execution
• Transaction Processing & Payments – SEPA payments, Internet Bank support, reconciliations
• Credit Operations – factoring, leasing, and loan administration
• Deposit Operations – deposit account management

You will manage a team of specialists, set clear performance standards, conduct regular reviews, and build operational scalability to support Finora’s continued growth.

Core Banking & ERP Ownership

• Oversee daily execution across payments, loan administration, account management, and customer data management
• Ensure accurate transaction processing, reconciliation, and reporting
• Manage factoring and leasing operations within ERP (NAV / Business Central or similar), including deal processing, contract administration, and financial flows
• Collaborate with IT and vendors to optimize system configurations and resolve operational issues
• Lead User Acceptance Testing (UAT) for system updates and new releases
• Continuously improve system workflows for efficiency and compliance

Process Design & Operational Excellence

• Design, document, and improve Standard Operating Procedures (SOPs)
• Identify automation opportunities to reduce operational risk and manual workload
• Define and track operational KPIs (SLA adherence, turnaround time, error rate, NPS)
• Conduct root cause analysis for operational incidents and implement corrective actions

Cross-Functional Collaboration

• Partner with Product to ensure operational readiness for launches
• Work closely with IT to ensure system stability and vendor performance
• Coordinate with Finance on reconciliations and financial controls
• Support Customer Support in handling escalations and complex cases

Incident & Business Continuity Management

• Lead operational incident response (system outages, payment failures, data discrepancies)
• Ensure continuity planning and regulatory compliance standards are upheld

Reporting & Stakeholder Communication

• Provide regular operational performance reports to the direct manager and Management Board
• Present operational metrics, risks, and improvement initiatives
• Coordinate with regulators, auditors, and external vendors when required

What will help you succeed?

Experience & Education

• Bachelor’s degree in Finance, Banking, Information Systems, or related field
• Master’s degree (MBA or equivalent) is a strong advantage
• 3–5+ years of progressive banking operations experience, including at least 2 years in a leadership role
• Hands-on experience with core banking systems (Temenos T24, Mambu, Nano, Tuum, or similar)
• Hands-on experience with ERP systems (Microsoft Dynamics 365 Business Central / Navision, SAP, or similar)
• Experience managing multi-functional operations teams within a regulated financial institution
• Experience in a digital bank, fintech, or payment institution is highly desirable
• Experience with payment systems (SEPA, SWIFT, CentroLink) and Internet Banking platforms

Technical & Professional Skills

• Deep understanding of end-to-end banking operations: onboarding, payments, lending, deposits
• Strong Excel and data analysis skills for operational reporting
• Experience with project management tools (Jira, Asana, Monday.com) and documentation platforms (Confluence, Notion)

Personal Attributes

• Strong leadership and team development capabilities
• High ownership mindset and execution discipline
• Exceptional attention to detail and accuracy
• Decisive problem-solver with a continuous improvement mindset
• Comfortable working with complex banking systems
• Excellent communication skills in English (mandatory); Lithuanian is a strong advantage

What do we offer?

• Build Operational Excellence at Scale

Join a fast-growing, ECB-licensed bank where operations are not support — they are the backbone of execution. Your work will directly impact performance, compliance, and customer experience.

• Get Rewarded for Excellence

We offer a competitive, experience-based salary (4400 – 6620 eur/gross).

• Prioritize Your Health

Access additional health insurance after the probation period to support your well-being.

• Flexibility That Fits Your Life

Enjoy a hybrid work model—because we trust you to do your best work, your way.

• Bring Your Best Friend

Love pets? So do we! Our pet-friendly office welcomes your four-legged companions.

• Office Perks & Comforts

Fuel up with complimentary snacks and enjoy a workspace designed for productivity and ease.

• Celebrate and Connect

From team-building adventures to laid-back socials, our regular company events keep the energy high and the connections strong.

• Appreciation You Can Feel

Receive thoughtful branded gifts as a thank-you for your dedication and passion.

Finora Bank is a specialized bank dedicated to accelerating growth for micro, small, and medium-sized enterprises, and entrepreneurs. Licensed by the European Central Bank (ECB), Finora Bank offers innovative financial solutions, including loans, leasing, factoring, and guarantees, to help businesses achieve their full potential.

Based in Vilnius and Tallinn, Finora Bank has a team of 70+ professionals with extensive international experience in banking.

Join the journey of building a fast-growing bank!

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