FAQ

Business loans are available only to legal entities registered in Lithuania and Estonia.

We finance small and medium-sized enterprises that have stable operations. Each application is assessed individually, looking at the company’s creditworthiness, financial performance, business history, and available collateral, if applicable.

 Loan amounts start from EUR 25 000. The final amount depends on the company’s financial situation and collateral. We provide a clear answer after assessment. 

To apply for a loan, the following documents are required: 
Loan application, the latest annual report and/or balance sheet and income statement (not older than 6 months) appraisal report or exact address and photos of the collateral (if applicable), and bank account statements of the applicant and any surety for the past 6 months with digital confirmation from the bank.  

After you submit the application and all required documents, Finora Bank assesses your company’s financial capacity. A credit decision is usually provided within 1 (one) week, after submission of all documents; or additional information, necessary for taking a decision, is requested from the applicant within the same time term.

Yes. We evaluate every case individually. Send your application online and we will contact you.

 The loan funds are transferred directly to your company’s bank account at Finora Bank.

Yes. Early repayment is allowed in full or in part subject to early repayment fees set out in the loan agreement. 

Yes. A free-form request must be submitted for extension of the loan term. Each case is reviewed individually, and any agreed changes are formalized by an amendment to the loan agreement.. 

A loan may be secured by real estate. The financing amount typically ranges from 50% to 75% of the collateral’s assessed value. A personal surety  may be accepted as additional security, subject to assessment. 

Your repayment schedule is provided together with the loan agreement and can be requested at any time via Internet Banking or by contacting the bank. 

Our current fees and charges are set out in the bank’s Price List, available on our website. Before using a service or signing an agreement, please review the applicable fees and charges. 

Leasing is available to legal entities, including agricultural businesses and farmers registered in the EU. 

Vehicles, commercial transport, machinery, equipment, and other business assets, depending on the case. 

To apply for leasing, the following documents are required: 

• Latest annual report, balance sheet, and/or income statement (not older than 6 months) 
• Quotation or invoice for the asset 
• Additional documents may be requested depending on the case 

No. An asset appraisal is not required at the application stage. If needed, it is arranged after a leasing decision has been issued and only in cases where the lessor deems it necessary. 

Yes. A down payment is generally required and usually ranges from 10% to 25% of the asset value. In exceptional cases, different terms may be considered, subject to assessment. 

No assets pledge is usually required unless agreed otherwise. 

Yes. All leased assets must be insured with comprehensive insurance (KASKO) for the full duration of the lease. Insurance requirements are defined in the lease agreement. 

In the event of damage or loss, you should contact your insurance provider immediately and inform the bank without delay. Further instructions will be provided based on the situation. 

 The leased asset cannot be sold without the bank’s consent. You must contact the bank to discuss early settlement of the lease or transfer of obligations, subject to written approval of the bank. 

Yes. Early buyout is possible before the lease term ends, in accordance with the terms set out in the lease agreement. 

A written request should be submitted to the bank, indicating the amount and preferred repayment date. The bank will confirm the applicable conditions and next steps. 

Your leasing payment schedule is provided with the leasing agreement and can be requested at any time by contacting the bank. 

Factoring is a financing solution that allows a company to receive funds earlier by assigning issued invoices to Finora Bank before their due date. 

Once the agreement is in place and onboarding is completed (the contract signing follows the same procedure as applying for any other type of financing at Finora Bank).  After selling goods or providing services, your company issues an invoice to the customer and submits it to Finora Bank. The bank advances up to 90% of the invoice value, so you do not have to wait for the payment term to end. When the invoice reaches its due date, the customer pays the full invoice amount to the bank account specified by Finora Bank. After the payment is received, Finora Bank transfers the remaining part of the invoice to your company.  

Factoring is suitable for companies with regular business-to-business sales that issue invoices with deferred payment terms. 

Up to 90% of the invoice amount can be advanced, subject to the agreed terms and risk assessment. 

Funds are usually transferred within two working days after the invoice is submitted, provided that a factoring agreement is already in place and all conditions are met. 

Before entering into a factoring agreement, the client must complete the bank’s standard onboarding and compliance procedures.
This includes submission of: 

• Corporate and ownership information 
• Financial statements 
• Know-Your-Customer and AML documentation 

Only after successful onboarding can factoring services be activated.

To finance an invoice, the client must submit: 

• A correctly issued invoice 
• Proof that goods have been delivered or services rendered 
• Confirmation that the invoice has been accepted by the buyer 
• Other documents specified in the factoring agreement  

Invoices must not be overdue at the time of submission. 

We finance business-to-business invoices for delivered goods or rendered services with deferred payment terms, typically from 30 to 120 days. 

No. Only invoices that are still within their agreed payment term are eligible for financing. 

Yes. Factoring services are primarily provided in Lithuania and Estonia, but export invoices issued to other EU countries may also be financed, subject to assessment. 

All settlement information can be tracked on our self-service portal. If necessary, your account manager will advise you. 

Please send the issued invoice to Finora Bank by email at factoring@finorabank.eu 

Yes. The factoring agreement may be terminated at any time. 
Termination does not result in additional termination fees, provided all outstanding obligations have been settled. 

 Factoring fees are invoiced once per month and are payable by the client. 

You can place irrevocable fixed-term deposits from 6 months to 5 years, starting from 10 000 EUR. 

EU citizens aged 18 or older who reside in Lithuania or Estonia. A legal entity established in the Republic of Lithuania or the Republic of Estonia, whose ultimate beneficial owners and controlling persons are residents of Lithuania or Estonia, respectively. 

Contact the bank by sending an email to: info.lt@finorabank.eu 

Interest is paid directly to your account at the end of the deposit term. Finora Bank pays interest to the same account that was used to make the initial deposit.

Yes. All clients have a 14-day cooling-off period. During this time, you can cancel the agreement without a fee. 

Interest is paid to the same account you used for the initial deposit. The payment is made at the end of the deposit term. 

Yes. All deposits are protected under the national deposit insurance system up to EUR 100,000 per depositor. Full details are available on the website of Indėlių ir investicijų draudimas at www.iidraudimas.lt/lt. 

Your deposit and the earned interest are paid out  to the same account you used for the initial deposit. If you want to open a new deposit, please reach the bank by email: info.lt@finorabank.eu 

Once your onboarding process is completed, we will prepare the deposit agreement and send it to you for signing. 

No. The interests rate stays fixed for the entire term, so you know exactly how much you will earn. 

No, funds cannot be withdrawn before the deposit term ends, unless otherwise provided in the specific deposit terms and conditions. 

SEPA simple credit transfers in euros within the SEPA area are processed on clearing system business days, up to five times per day. 

If a payment order is submitted after 16:00, on weekends, or on Lithuania public holidays, funds will reach out the recipient’s bank  on the next business day at approximately 09:15.

The Bank gives you the option to set a maximum amount that can be transferred when making an instant payment. The initial (default) limit set by the Bank is €15,000. You can change this limit in Internet Banking under “Settings” → “Limits and Permissions,” or by sending a message to the Bank. 

To ensure the security of your funds, we recommend setting a limit that matches your needs. 

An instant payment may be rejected if the payee’s payment service provider does not accept instant payments or if the payment cannot be completed within the time frame defined by legal regulations.  

Payments (both instant and regular) may also be rejected due to mandatory data checks performed by us or the recipient’s payment service providers, or due to technical issues. If your payment was rejected, please check the error message in Internet Banking or contact us for more details. 

You need the beneficiary’s name, IBAN account number, payment amount, currency (EUR) and a clearly formulated payment purpose.

You can send and receive payments in euros (EUR) within the SEPA area.

SEPA payments in euros can be sent to banks in SEPA participant countries.

You can receive SEPA payments in euros from banks in SEPA participant countries and, where applicable. 

Send us  a message with the payments details via Internet Bank or email: operation@finorabank.eu. 

Yes, SEPA Instant is available for both incoming and outgoing payments,  if the receiving bank supports it. 

To cancel a payment, send us a message via Internet Banking. In such cases, a fee will be charged for canceling the transfer in accordance with the bank’s Pricelist, regardless of whether the funds are returned. If the money has already been credited to the payee, it can only be returned to the payer with the agreement of the payee. 
 

When making a SEPA simple, instant, or internal bank payment in the Internet Bank, the system compares the payee’s name, surname, or company name you entered with the data held by the payee’s payment service provider. 

The verification is performed immediately before confirming the payment. The result is displayed within a few seconds after you enter the payee’s details and click the “Review” button. 

Upon receiving the result: 

Match – The payee’s name or company name matches the account details. You can proceed with the payment. 

Close match – The payee’s name or company name is not exactly the same. It has been adjusted to be correct.
A corrected version of the payee’s name or company name is shown in the result message.
If it doesn’t look right or you’re unsure, do not confirm the payment and contact the beneficiary to verify their details. 

No match – the payee’s name or company name and account do not match.
If you confirm the payment, the funds may be sent to the wrong payee.
We recommend contacting the payee to confirm the correct account holder’s name or company name before proceeding. 

Verification not possible – the service may be temporarily unavailable, or another issue may have occurred. Try again later or check whether the payee’s service provider currently supports verification of payee service. 

This service is free of charge.

For any technical issues, please write to operations@finorabank.eu. If the matter is urgent, please contact us by phone: +370 672 12687.

You can check your account balance at any time in Internet Bank.  

Account statements can be generated and downloaded in Internet Banking. You can also request them by contacting the bank. Please note that statements provided by the bank are charged according to the current price list.

ou can send a message via Internet Bank, contact your manager or send an e-mail to operations@finorabank.eu 

To log in, you need to enter your login code (sent to you by email) and confirm your identity using Mobile ID or Smart-ID. 

 If you see an error, try again or refresh the page. If it still does not work, contact us via email: operations@finorabank.eu 

If Internet Bank is not working or you forgot your login code  email operations@finorabank.eu or call us +370 672 12687. We will help right away. 

Once logged in, your balances are visible on the main page under the Bank accounts section. Detailed account information can be found in Statements.

Payment limits are set per user and account . You can view current limits in Internet Bank section Settings or ask the bank to adjust them.

Please contact us by email at operations@finorabank.eu or by phone at +370 672 12687. We will verify your identity and block an access. 

The company manager have to senda messagase via Internet Bank or an email to operations@finorabank.eu, with the following information:

New eser information:

• First name, last name
• Name and code of the represented company
• Phone number associated with the mobile signature (if planning to use a mobile signature to log in to internet banking)

New user contact information:

• Email address
• Phone number

Type of access rights:

• Administrator (all rights)
• Payment approval (payment approval, entry, and viewing rights)
• Payment entry (payment entry and viewing rights)
• Viewing (viewing rights only) 

Upon receiving this information, we will send an email to the new user with a link to complete identity verification. Once the information is processed and the company manager has signed the annex to the agreement with a qualified e-signature, the new user will receive internet banking login details via email. 

Simply send us a message with your new contact information via the Messages section in Internet Bank. Our team will update your details promptly after verifying your request. 

Go to Internet Bank and on the right top press on the letter-shaped button. Choose message subject and enter your question/request in a form of free text. 

Yes. Finora Internet Bank uses strong encryption, secure authentication (such as Smart-ID and Mobile-ID) and continuous monitoring to protect your data and transactions. You should also keep your devices secure and never share your PINs or login details or disclose them to other persons.

Know Your Customer (KYC) is a legal requirement that obliges financial institutions to verify customer identity and understand their financial activities, including the source of funds and wealth, as well as transactions conducted through the bank. KYC helps prevent money laundering, terrorist financing, sanctions evasion, and ensures compliance with international and national regulations. 

KYC requirements are established under applicable Lithuanian and European Union legislation and guidance, including the Law on the Prevention of Money Laundering and Terrorist Financing of the Republic of Lithuania, the Law on the Implementation of Economic and Other International Sanctions of the Republic of Lithuania, the EU Sixth Anti-Money Laundering Directive, and other relevant legal acts and guidance. 

Financial institutions are legally required to collect accurate customer information and keep it current. You are asked to update your information periodically so the bank can understand any changes in your financial profile, assess risks, and monitor transactions effectively. Keeping your KYC information up to date ensures that the bank can continue providing services efficiently and in compliance with regulatory requirements. 

The information and documents you provide are used to confirm your identity, verify the legitimacy of your funds, and monitor transactions conducted with the bank. Understanding your financial activities helps the bank detect and prevent money laundering, terrorist financing, and sanctions evasion, while ensuring that services are offered responsibly and in line with legal requirements. 

As part of KYC and ongoing monitoring, the bank may request additional documents to verify your identity, ownership, the legitimacy of funds, etc. This can include documents proving “Source of Funds” (i.e., documents proving the origin of money used in a transaction), “Source of Wealth” (i.e. documents proving how overall wealth was accumulated), corporate ownership structures and Ultimate Beneficial Ownership (UBO), etc. These documents help the bank understand where funds come from, how wealth has been accumulated, and who ultimately controls a company or account, ensuring compliance with anti-money laundering and sanctions regulations. 

If the requested information or documents are not provided, or if the information is incomplete or incorrect, the bank may need to restrict certain services, delay or refuse transactions, or end the business relationship. These measures are necessary to comply with legal obligations, prevent financial crime, and ensure the bank operates in line with regulatory requirements. 

Sometimes we may ask for extra details about a payment to keep your transactions safe and comply with legal requirements. This usually means confirming the purpose of the payment or the source of funds. 

Clear and accurate payment details help your transfer go through smoothly and without delays. They also make it easier for the recipient to understand the purpose of the payment. 

We collect and process personal data such as identification details (name, date of birth, personal code, ID document data), contact details, information about your business activities, financial data, and information required for KYC and AML checks and due implementation of the contractual conditions between  you and the bank. Full details are provided in our Privacy Policy. 

You have the right to access your personal data, request corrections and, in certain cases, request deletion or restriction of processing. To exercise your rights, contact us using the details provided in the Privacy Policy or write to dpo@finorabank.eu. 

Information on how we process personal data and your rights is provided in our Privacy Policy. If you have questions or wish to exercise your data protection rights, please contact us using the details indicated in the Privacy Policy.